Customer Support
Help Centre
My amount was deducted but order not placed
Confirm whether the payment was processed successfully by checking your transaction confirmation SMS. If you have received a payment confirmation SMS on your mobile, then you will receive the order confirmation email from Kolkata Traveler within 24 hours. If you have not received a payment confirmation SMS on your mobile, then the entire amount will be auto refunded within 48 hrs. Refunds into bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account. My amount was debited but the transaction failed You need not worry. Your amount will be refunded back to your source account within 48 hours. Refunds usually take upto 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays). I was shown Order Placed Successfully. When will I receive my order? You will receive an order confirmation email from us within 24 hours. In case of eBook, you will receive the download link of eBook in your email address within 24 hours of placing the order. I placed my order successfully. But I didn't receive any order confirmation/eBook download link on my email address. If it has been less than 24 hours from the time when you placed the order and made the payment, then please wait for some more time as it might take upto 24 hours for us to send you an order confirmation/eBook download link. If it has been more than 24 hours, we request you to immediately contact us. An unknown error was displayed after the payment Rarely, at times, some error may be displayed after the payment screen. In such a case, we recommend you to check whether you received a successful payment confirmation SMS on your mobile number. If you have received a payment confirmation SMS on your mobile, then you will receive the order confirmation email from Kolkata Traveler within 24 hours. If you have not received a payment confirmation SMS on your mobile, then the entire amount will be auto refunded within 48 hrs. Refunds into bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account. My issue is not listed here or I have some other issue Please contact us and describe your issue by clicking here Frequently Asked Questions
Orders
How do I check my recent orders?
We send you an email for each and every order you place on this website. You can check your inbox to find the details of all the order placed by you on Kolkata Traveler. Are there any additional or hidden charges? There are absolutely no hidden charges or fees when you make a purchase on Kolkata Traveler. Shipping & Delivery
Are there any delivery charges?
Yes. The delivery charges will be calculated during checkout and will be displayed to you before making the final payment. There are no delivery charges for eBooks. How do I track the delivery of my order? Once your order is shipped, you will receive an email containing the consignment number and a link to track your order. Does Kolkata Traveler deliver outside India? eBooks can be delivered across the world (through email). However, print books can be delivered in India only. Cancellation & Refunds
Can I cancel an order?
Yes. You can cancel the order anytime before making the payment. Once payment is successfully completed, the order cannot be cancelled. What are the refund policies? Kolkata Traveler does not entertain any return or refund claims. All products sold are passed through stringent quality checks to ensure complete satisfaction of the buyers. However, if we are unable to ship the order within the stipulated time then we will issue a full refund to the customer. Payments
What are the accepted payment methods?
Kolkata Traveler accepts a wide range of payment methods including Debit Card, Credit Card, Netbanking, UPI and wallets. How do I make payment with debit/credit card? On the payment screen, enter your debit/credit card number, expiry date, CVV and the name on the card and click Pay. After that, you might have to enter an OTP sent to your mobile or enter a password depending on the type of card you are using. What is UPI? UPI (Unified Payment Interface) is a simple, fast and secure way to checkout developed by the National Payment Corporation of India. It allows you to send money directly from your bank account without the need of loading money in your online wallet. How do I pay with UPI? Enter your VPA (Virtual Payment Address) while purchasing a product on this website. You will receive a payment collection request on the UPI application corresponding to the VPA provided by you. Open your UPI app (such as Google Pay, PhonePe, BHIM UPI or other UPI apps) on your smartphone. Accept the request and complete the payment by entering your UPI pin code when prompted by the app. You will soon receive a payment confirmation email and SMS from us. Can I pay with Paytm wallet? At present, we have stopped accepting payments from Paytm wallet due to some technical problems. However if you are really interested in making payment using Paytm wallet then please contact us and we'll help you out with the same. Do I need to enter any password or sensitive information on this website? No. This site does not collect any kind of passwords, bank account details or other sensitive information. All transactions are processed securely by our payments partner PayU India Ltd. I have paid for my order but did not receive any communication from Kolkata Traveler. What should I do? If you have paid for your order but did not receive any kind of email from Kolkata Traveler within 24 hours, then please contact us by sending an email at [email protected] or click here. Shopping
Do I need to create an account to shop on Kolkata Traveler?
No. You can start shopping on Kolkata Traveler by just providing your name, email address and mobile number. How do I see a preview of the book which I want to purchase? You can click on the Preview button below the image of the book cover shown on the product details page. EBooks
What are eBooks?
eBooks are electronic versions of books which can be read on a computer, smartphone or tablet. They are more affordable than print books and do not require a physical delivery address. We provide you eBooks as PDF (Portable Document Format) files which can be read from any device which has Adobe Acrobat Reader or other similar PDF viewing software installed. How do I download eBooks? When you purchase an eBook from us, you will receive a link in your email address to access and download the eBook. How soon after purchase will my file be available? You will receive a link to download the eBook (PDF) file in your email within 24 hours of successful payment. How long will my file be available from the download link? The download link will expire after 7 days. So make sure you download the file to your device before the link expires. But in case you require the file after the download link has expired, you can always mail us at [email protected] and we will send a fresh download link to your email address. What are the file restrictions? You may not share your files with other people or upload the files to file-sharing websites or servers where others can read or access this content. You may not edit the files, but you can always view or print them for personal use only. You can make copies for your own personal use on up to 4 devices. Our eBooks are embedded with personalized watermarks that help us identify any unauthorized copies found online. |
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