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How do I check my recent orders?
We send you an email for each and every order you place on this website. You can check your inbox to find the details of all the order placed by you on Kolkata Traveler.
Are there any additional or hidden charges?
There are absolutely no hidden charges or fees when you make a purchase on Kolkata Traveler.
Shipping & Delivery
Are there any delivery charges?
Yes. The delivery charges will be calculated during checkout and will be displayed to you before making the final payment. There are no delivery charges for eBooks.
How do I track the delivery of my order?
Once your order is shipped, you will receive an email containing the consignment number and a link to track your order.
Does Kolkata Traveler deliver outside India?
eBooks can be delivered across the world (through email). However, print books can be delivered in India only.
Cancellation & Refunds
Can I cancel an order?
Yes. You can cancel the order anytime before making the payment. Once payment is successfully completed, the order cannot be cancelled.
What are the refund policies?
Kolkata Traveler does not entertain any return or refund claims. All products sold are passed through stringent quality checks to ensure complete satisfaction of the buyers. However, if we are unable to ship the order within the stipulated time then we will issue a full refund to the customer.
What are the accepted payment methods?
Kolkata Traveler currently accepts payments through Paytm app only. However, we are working on accepting other payment methods soon.
How do I pay with Paytm wallet?
Paytm wallet is a simple and easy way to make payments without entering debit/credit card information. All you need is a Paytm account and the Paytm app installed on your smartphone. You can now follow the simple steps shown at the end of the checkout process to make payment from your wallet.
Can I make payment with debit/credit card?
At present, we do not accept payments through debit/credit cards. However you can consider creating an account in Paytm where you can add money with debit/credit cards and then use it to make a purchase on Kolkata Traveler.
Do I need to enter any password or sensitive information on this website?
No. This site does not collect any kind of passwords, bank account details or other sensitive information.
I have paid for my order but did not receive any communication from Kolkata Traveler. What should I do?
If you have paid for your order but did not receive any kind of email from Kolkata Traveler within 24 hours, then please make sure that you entered the correct mobile number linked with your Paytm account during checkout. You will find details of the entered mobile number in the email we sent you which contained the payment link and QR code. If you entered your correct mobile number and completed the payment successfully, please contact us by sending an email at email@example.com or click here.
Do I need to create an account to shop on Kolkata Traveler?
No. You can start shopping on Kolkata Traveler by just providing your name and email address.
How do I see a preview of the book which I want to purchase?
You can click on the Preview button below the image of the book cover shown on the product details page.
What are eBooks?
eBooks are electronic versions of books which can be read on a computer, smartphone or tablet. They are more affordable than print books and do not require a physical delivery address. We provide you eBooks as PDF (Portable Document Format) files which can be read from any device which has Adobe Acrobat Reader or other similar PDF viewing software installed.
How do I download eBooks?
When you purchase an eBook from us, you will receive a link in your email address to access and download the eBook.
How soon after purchase will my file be available?
You will receive a link to download the eBook (PDF) file in your email within 48 hours of successful payment.
How long will my file be available from the download link?
The download link will expire after 7 days. So make sure you download the file to your device before the link expires. But in case you require the file after the download link has expired, you can always mail us at firstname.lastname@example.org and we will send a fresh download link to your email address.
What are the file restrictions?
You may not share your files with other people or upload the files to file-sharing websites or servers where others can read or access this content.
You may not edit the files, but you can always view or print them for personal use only.
You can make copies for your own personal use on up to 4 devices.
Our eBooks are embedded with personalized watermarks that help us identify any unauthorized copies found online.
Frequently Asked Questions
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